Frequently Asked Questions

Everything you need to know before getting started with Retentia.

Retentia is an automated WhatsApp-based loyalty system that helps businesses reward repeat customers. It automates registration, invoice uploads, point tracking, and reward redemption - all through WhatsApp.
No. Customers only need WhatsApp. They can join, upload invoices, and redeem rewards directly through chat - no extra app required.
Retentia saves you time and boosts repeat purchases. It automatically tracks customer activities, sends reward reminders, and helps increase engagement without manual follow-ups.
Yes. You can get started in minutes. Just connect your WhatsApp Business number, customize your reward flow, and Retentia takes care of the rest.
Absolutely. You can define how points are earned, what rewards are offered, and personalize automated messages to match Program Loyalty voice.
Yes. Retentia uses encrypted communication and secure data handling practices to ensure all customer information stays private and protected.
Your dashboard shows real-time insights - from active members and points redeemed to which campaigns drive the highest repeat orders.

Curious about something else? Let’s help you out.

Reach out to our customer support team anytime. We’re here to help you move forward with clarity and confidence